Privacy Policy

We collect personal information when you interact with us. This may include:

Payment Information: Credit/debit card details or other payment methods when making a purchase (note: payments are processed securely through third-party payment gateways and we do not store your payment information).

Personal Identification Information: Name, phone number, email address, physical address, billing information, and any other data you provide when placing an order or contacting us for support.

Non-Personal Identification Information: Browser type, operating system, IP address, device information, location data, and other technical data collected when you visit our website.

We use your information for the following purposes:

Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements and policies.

Order Processing: To process and fulfill your orders, manage your purchases, and deliver the products you have requested.

Customer Support: To respond to your inquiries, provide customer support, resolve issues, and improve your shopping experience.

Marketing: With your consent, we may send you promotional emails, newsletters, or offers related to our products and services. You can opt out of marketing communications at any time by following the unsubscribe instructions included in the emails or by contacting us directly.

Improving Our Services: To analyze trends, monitor website usage, improve the functionality and user experience of our website, and enhance our product offerings.

We use cookies and similar technologies to collect data about your interactions with our website. Cookies are small text files that are placed on your device when you visit a website. These help us improve website performance, personalize content, and track users’ movements around our site.

• Types of Cookies Used:
  • Necessary Cookies: These are essential for the website to function properly.
  • Performance Cookies: These track how users interact with the website to improve its performance.
  • Functional Cookies: These help remember your preferences and settings.
  • Advertising Cookies: These are used to deliver ads that are more relevant to you based on your interests.

You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect your experience on our website.

We take the security of your personal information seriously and use a variety of technical, administrative, and physical safeguards to protect your data from unauthorized access, alteration, or disclosure. However, please be aware that no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.

We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:

Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal data may be transferred as part of the transaction.

Service Providers: We may share your data with third-party service providers who assist in processing payments, fulfilling orders, hosting our website, or conducting marketing campaigns. These providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.

Legal Requirements: We may disclose your information if required to do so by law, or if we believe such action is necessary to comply with legal processes, protect our rights, or prevent fraud.

You have the following rights concerning your personal data:

• Access and Correction: You can request to access the personal information we hold about you and correct any inaccuracies.
• Deletion: You can request that we delete your personal information, subject to any legal or contractual obligations we may have.
• Opt-Out of Marketing: If you no longer wish to receive promotional emails, you can opt out by following the unsubscribe link at the bottom of our marketing emails or by contacting us directly.
• Data Portability: You may request to receive your personal data in a machine-readable format.

To exercise these rights or if you have any concerns about how we handle your personal data, please contact us using the details provided below.

Our website may contain links to third-party websites or services that are not operated or controlled by House of Qacim. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

We reserve the right to update or change this Privacy Policy at any time. When we make changes, we will update the “Effective Date” at the top of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

House of Qacim
contact@houseofqaciim.com
Nairobi, Kenya

• Email: info@houseofqaciim.com
• Phone: +254 702 999903
• WhatsApp: +254 702 999903

We will be happy to assist you with any privacy-related inquiries or requests.